Update Personal Details

If you’ve recent updates to your profile (e.g. employment, signature, passport/foreigner pass), instantly update the following particulars via digibank now.

Part of: Guides > Your Guide to digibank

How to update your Personal Details

There are various channels to update your personal particulars. The most convenient method would be via digibank mobile.

digibank mobile

There are several ways to update your profile:

Retrieve info (e.g. name, birth date, nationality, foreigner's pass) from Singpass
Upload your new ID (e.g. passport or foreigner pass)
Manually input your latest info (e.g. marital status, employment info, CDP Account No)

Get the latest digibank mobile app now!

digibank online

You may update your occupation, job title, name of employer via digibank online.

Step 1
Log in to digibank online with your User ID & PIN.

Step 2
Complete the Authentication Process.

Step 3
Under at the top and select Update Personal and Contact Details.

Step 4
Update your Personal Particulars and click Next.

Step 5
Verify the details and click Submit.

Step 6
Complete the Authentication Process.

Step 7
Your Update Personal and Contact details request has been Submitted.

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For customers with ATM/Debit/Credit Card

ATM/Debit/Credit Card & Singpass

Your personal details listed below can be updated seamlessly using your Card & PIN.

Name, DOB, Gender, Race, Nationality using Singpass. If you do not have Singpass, register online here. You can refer to the Singpass Instructional Guide.
Salutation, Marital Status, Occupation, Job Title, Name of Employer and Individual CDP a/c no.
For foreigner, you may update your employment pass expiry date.

Follow the below steps to update your details with us:

How to Update Signature

Video Teller Machine (VTM)

If you have changed your signature or realized that your signature differs from your previous records, you may visit one of our Video Teller Machines to do an immediate update. Customers who have been previously using thumbprint verification can also update to Signature based verification using our VTM.

Find the nearest Video Teller Machine (VTM) using our Locator.

Insert your ATM/Debit/Credit Card or scan your NRIC/Passport and complete the authentication process.
Select Update Particulars.
Select Edit under Update your Signature.
Select the applicable accounts.
Input your signature using the stylus available at the machine.
Select Get OTP via SMS* and key the OTP into the Video Teller Machine (VTM).
Press Confirm to complete the transaction.

*Note:

Customers who did not receive the OTP via SMS or do not have their phone with them, select either Wrong Phone Number or No Phone with me.
An officer will be connected to verify the customer through a secured authentication process.

Refer to our Guide to Using the Video Teller Machine or click here for more information.

Transactions which requires Signature verification:

Cheque Issuance
Credit/Debit Card Transaction
GIRO Application
New Account Opening (Includes Credit/Debit Card Applications)

Note: It is important to ensure that your signature is updated in order to proceed with various signature verification to authenticate our customers and to safeguard your transactions.

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